New order of B3 from webstore not delivered

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OlivierC
Posts: 31
Joined: 21 Sep 2013, 08:01

New order of B3 from webstore not delivered

Post by OlivierC » 30 May 2014, 05:56

I need help from Excito sales team.

I have ordered a second Bubba B3 for my office, 1st one running already since a few months at home.

I have checked parcel delivery with ID.

tracking events
Date/Time Location Tracking event
09/05/2014 14:15 PM Utlandet Unsuccessful delivery attempt
09/05/2014 4:38 AM Utlandet The shipment item has been delivered to a service point
07/05/2014 9:50 AM Utlandet The shipment item is under transportation
07/05/2014 8:23 AM Utlandet The shipment item is under transportation
06/05/2014 7:29 AM Posten, Sweden The shipment item is under transportation
06/05/2014 1:23 AM UPK Malmö, Sweden The shipment item is under transportation
06/05/2014 1:16 AM UPK Malmö, Sweden The shipment item is under transportation
06/05/2014 1:08 AM Toftanäs, Sweden The shipment item is under transportation
05/05/2014 16:38 PM Toftanäs, Sweden The shipment item is under transportation
05/05/2014 15:34 PM Malmö C, Sweden The shipment item has been picked-up for transportation
05/05/2014 8:51 AM Excito Electronics AB, Sweden The electronic shipping instructions have been received
I would like to file a complaint through website or phone but i do NOT speak Swedish.

Please support team get in touch with me and help.
[Excito Support #8000]
Parcel never delivered.

Victory *Day* 1945 or Victoire 1945 - May 8 (*8 May 2014*) is *non*-
*working* day and our
*office* was *closed **from **Wenesday 7th May after working hours to
Friday 9th May 2014* inclusive
Driver didn't take care and never tried to deliver parcel a second time on
next monday.

I also noticed company name is missing on delivery address
so I apologize, but this time I must insist that this issue be resolved.

johannes
Posts: 1470
Joined: 31 Dec 2006, 07:12
Location: Sweden
Contact:

Re: New order of B3 from webstore not delivered

Post by johannes » 02 Jun 2014, 05:49

Hi Olivier,

You shound not apologize, something has obviously gone wrong here. I have asked Fisnik (our logistics guy) to check this up and get back to you ASAP. Sorry for the inconvenience.

Best,
/Johannes
/Johannes (Excito co-founder a long time ago, but now I'm just Johannes)

OlivierC
Posts: 31
Joined: 21 Sep 2013, 08:01

Re: New order of B3 from webstore not delivered

Post by OlivierC » 09 Jun 2014, 08:00

According to an email I received this morning from Fisnik,
new parcel is on its way, tracking number emailed to me.

I'm keeping my fingers crossed.

I will keep you informed.

OlivierC
Posts: 31
Joined: 21 Sep 2013, 08:01

Re: New order of B3 from webstore not delivered

Post by OlivierC » 13 Jun 2014, 11:21

I am happy to say that I received my parcel (new shipment from Excito) yesterday around 14:00

Thanks Excito for excellent customer service.

Topic closed.

johannes
Posts: 1470
Joined: 31 Dec 2006, 07:12
Location: Sweden
Contact:

Re: New order of B3 from webstore not delivered

Post by johannes » 13 Jun 2014, 17:03

Seems like the first parcel was stolen, probably by the carrier. We can't know for sure, but this is not uncommon, we have had this before with parcels to France, and Swedish Posten has said it is a known problem with the French mail service.

Anyways, I'm glad you got it now!
/Johannes (Excito co-founder a long time ago, but now I'm just Johannes)

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