Problems on my bubba, issue with power supply?

Got problems with Bubba? Then this forum is for you.
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msx
Posts: 106
Joined: 13 Jan 2007, 06:03
Location: Venice
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Problems on my bubba, issue with power supply?

Post by msx » 10 Jul 2008, 13:19

Hello, i've a problem with my bubba, it doesn't start anymore.. :(
The symptomps are the following:

- The front led doesn't lit, it stais off.
- The internal led (that is connected to the HD i guess), is instead blinking, and the HD is producing some rithmic "tic tic", about twice a second, like the led bliking.
- The led on the power supply (the 12V socket) is also blinking sincronized.

I used a tester and i saw the the power supply gives the 12V when disconnected, but when connected it goes up and down like the blinking, i don't know if it's normal.

I tryed another power adapter, this one gives 12V 1A. The symptoms are the same but this time the frontal led starts blinking (with its own time, not sincronized with the other led blinking), like if the board is working as normal.

These are the things i observed.. I don't have another HD around to test.

Any idea ?

johannes
Posts: 1470
Joined: 31 Dec 2006, 07:12
Location: Sweden
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Post by johannes » 10 Jul 2008, 13:38

Yes, it sounds like the power supply has given up, and that's a warranty issue. Just send us your adress and we'll send you a new one immediately. Please email to support@excito.com.

All the best,
/Johannes, Excito
/Johannes (Excito co-founder a long time ago, but now I'm just Johannes)

msx
Posts: 106
Joined: 13 Jan 2007, 06:03
Location: Venice
Contact:

Post by msx » 10 Jul 2008, 13:57

Mail sent, thanks.

19 minutes, that must be some record for short support reply time :) Many thanks!

msx
Posts: 106
Joined: 13 Jan 2007, 06:03
Location: Venice
Contact:

Post by msx » 17 Jul 2008, 13:58

Yayy :) The cable arrived today and bubba is back to work! :)

Kudos to excito for the great support!

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